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Frequently Asked Questions

Where do you deliver?

Worldwide.
⚠️International Delivery:

Orders outside the European Union may be subject to customs duties or local taxes, payable by the customer according to the legislation of the destination country.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email containing a tracking link.

Delivery is tracked, so you can follow your package every step of the way until you receive it.

Do you ship to the United Kingdom and are there any additional fees?

Yes 🤍 We are happy to ship to the United Kingdom.

We offer free shipping on UK orders when purchasing 2 sets or more. For orders below this amount, standard shipping rates apply.

Since Brexit, shipments to the UK are considered imports. This means that once your parcel arrives in the UK, the carrier may contact you to collect UK VAT (20%) as well as any customs clearance or administrative fees before delivery.

These charges are set by UK authorities and the carrier. They are not collected by Andian Europe and remain the responsibility of the customer.

We always aim to be fully transparent to avoid any surprises.

Do I have to pay customs duties or import taxes for international orders?

Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country. These charges are the responsibility of the customer and are not controlled by Andian Europe.

How are they made?

Our prayer sets are entirely handmade by Indonesian Muslim women in their own workshops.

We work directly with them, without intermediaries, to guarantee total respect for their work, their know-how and their production conditions.

Each piece is crafted with care, patience, and precision, respecting the values ​​of modesty, quality, and ethics. This method of production excludes any mass manufacturing.

Due to the handcrafted and human nature of this work, quantities are intentionally limited. Each set is therefore unique and imbued with a sincere intention, designed to gently and respectfully accompany prayer.

See Our Values ​​and Commitments

What do you mean by "ethical manufacturing"?

We talk about ethical manufacturing because our outfits are handmade , in small batches, with care and respect for human labor.

We favour responsible production conditions , quality materials and an approach that values ​​know-how rather than mass production.

See Our Values ​​and Commitments

Why are stocks limited?

Our stock is limited because each piece is produced in limited quantities .

This allows us to:

• guarantee consistent quality

• avoid overproduction

• offer exclusive models

Once a model is sold out, it may not be renewed.

See Our Values ​​and Commitments

What is the size?

The outfit is one size, suitable for XXS to XXXL.

The outfit fully covers the feet for people measuring up to 1m78. Beyond that, the feet may be slightly visible depending on how the skirt is positioned.

How does the outfit adapt to all body types?

Thanks to:

  • a tie to be tied on the outside OR inside, adjustable, offering comfortable and personalized support around the head
  • a vertical closure under the chin
  • the elastic waistband of the skirt, allowing it to be positioned higher or lower, depending on the desired effect.
  • a long skirt (length of 1m06) 
  • a long top of about 1m40, sleeveless, the outfit allows complete freedom of the arms during prayer (hands to ears, movements), without the coverage being compromised

🤍The cut adapts to all body types to guarantee comfort and modesty.

Do you offer discounts?

Yes for EUROPE, they are automatically activated in the cart.

🎁€5 discount on the entire order from 2 outfits purchased

🎁€7 discount on the entire order from 3 outfits purchased

🎁€10 discount on the entire order from 4 outfits purchased

Where can I find customer reviews?

You can read customer reviews:

• on our website for each product

• on our Vinted store

These reviews reflect the real experience of our customers and the quality of our products.

I am a professional, can I order for my shop?

Yes, absolutely.

We accept professional orders and boutique collaborations .

See Professional Area & Partnerships

Exchanges & Returns

Each piece is manufactured in limited quantities , therefore exchanges are not possible.

Returns are accepted only in the case of a proven defect , provided that the item is unworn and unwashed .

For any inquiries, please contact our customer service department before returning the item.


See Refund Policy